What is VoIP, and how does it work? Voice over Internet Protocol, or VoIP, service works by first changing your voice signal into a data signal that can travel over the Internet. When it reaches its destination, the data signal is converted back into a voice signal that can be heard by someone on the other end.

How does local and long distance calling work with VoIP providers? VoIP providers handle local and long distance calling in a variety of ways. Some providers will only allow you to call other subscribers on the same service, this is sometimes referred to as “peer-to-peer” calling. Other providers charge in a more traditional fashion on a per minute rate.  IP5280 provides the most cost effective pricing structure by charging a flat fee for unlimited calling to anywhere.

What equipment is needed to place a VoIP call? A broadband Internet connection is a requirement for any VoIP service. This can be either cable or DSL, but for business-class communications, a minimum of a T-1 is recommended in order to best accommodate both data communication integration and a quality connection.  Dial up service is not compatible with any VoIP provider or service. If you are content to use your computer, you will need a microphone to speak into and computer speakers so that you can hear the other person. Headsets are now easy to use and provide a quality two-way audio experience.

Does the person or business that I’m calling have to have VoIP service as well? No, the other party does not have to use VoIP. The calls are transmitted to the local phone company via the Internet, where the signals are changed from data to analog at the final destination, so it is possible to call someone who does not use VoIP.

Does my computer have to be turned on in order for me to use VoIP? While your computer does not have to be on in order for you to use VoIP (provided you have a phone adapter), it is necessary for your high speed Internet connection to be activated. Most DSL and cable modems can be active while the computer is off, making it possible for your phone to be connected to the Internet, even if the computer is not.

What is the issue surrounding E911? The FCC set a regulatory mandate, to have taken effect in November of 2005, to do with 9-1-1 calling.  The effective date was delayed until a further ruling in early 2006, so it is important to keep checking this site, or by calling a representative of IP5280, for critical updates.  Because Because not all VoIP provider services offer emergency calling, some people with VoIP phone service cannot make this call if they find themselves in an emergency. Enhanced 9-1-1, known as E911, is available, but it does not work like regular 9-1-1. Your location, especially if you have a wireless connection will likely not be transmitted to the emergency call center, and so if you cannot speak to give an address, it will take longer for help to arrive. This is especially true if the customer is traveling and away from her or his home base. This has been a problem with cell phone users (although it is being addressed). In order to help fix this problem, the FCC has required all VoIP providers to begin offering E911 to subscribers. They are also required to mention somewhere that E911 will not work the same as traditional 9-1-1.

How can VoIP help my business? Businesses are continually looking for ways to cut costs and increase productivity. A VoIP solution for data and phone can actually help your business run more smoothly, and can create a more efficient workplace.

Integrating VoIP into your business operations is usually fairly simple. While occasionally some upgrades are required to ensure that a network is capable of handling the traffic, this is usually not complicated. You can choose between using adapters for telephones in order promote their usability, or you can invest in IP enabled VoIP phones that do not need special adapters. In addition, many of these phones come with video capability, and that can make video conferencing a snap.

Other benefits of VoIP include the easy access. Employees can access the system from anywhere to get messages, make calls, and do work. This means that productivity is increased. And it is possible to add new users, move users, and change movers remotely. This cuts down on administration time and ensures that the business owner will not have to wait for new re-wiring or for the addition of software capabilities as one so often must do with changes to a traditional phone system. Once the VoIP solution is in place, then it can be administered from almost anywhere.

Many businesses are turning to VoIP for solutions to their telephony problems. With its reliability, scalability, cost savings and the way it integrates multiple elements, VoIP is the wave of the future. Not only are there substantial cost savings involved in the use of VoIP, but a VoIP solution also provides a way for business owners to boost productivity and streamline operations.

Can VoIP save my business money? VoIP phone services actually cost less than most traditional phone services. This can save your business quite a bit in the long run, as there are fewer fees to pay. VoIP service includes all of the features one would expect from a more traditional phone company: messaging, forwarding, caller I.D., hold, and multiple lines. The messaging is unified and it is possible to get integrated voice mail. Administration is also streamlined when a VoIP solution is used.