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Guides

Auto Attendant Admin Guide
PDF|(579.90 kB)
Auto Attendant Recording Guide
PDF|(268.20 kB)
Auto Attendant Script Guide
PDF|(80.93 kB)
Telephony Toolbar End User Guide
PDF|(994.95 kB)
Voice Mail Setup End User
PDF|(108.24 kB)
End-User Web Interface Guide End User
PDF|(3.80 MB)
Hunt Group Admin Guide
PDF|(540.08 kB)
Reception Console R42 User Guide
PDF|(916.05 kB)
Eye Beam User Manual
PDF|(916.05 kB)

Applications

Eye Beam Win32
EXE|(8.06 MB)
Telephone Toolbar Corporate
EXE|(6.39 MB)
Reception Console 13.1V2
EXE|(7.01 MB)

Networking Guides

Edgemarc Services Guide
PDF|(73.72 kB)
NPP Cook Book
PDF|(1.00 MB)

Cisco Phones

SPA504 Video
FLV|(779.95 kB)
SPA525 Video
FLV|(779.95 kB)

Polycom Phones

Sound Point ip301 Quick User Guide
PDF|(76.51 kB)
Sound Point ip301 User Guide
PDF|(2.78 MB)
Sound Point ip330 Quick User Guide
PDF|(94.32 kB)
Sound Point ip330 User Guide
PDF|(2.25 MB)
Sound Point ip430 Quick User Guide
PDF|(93.56 kB)
Sound Point ip430 User Guide
PDF|(5.27 MB)
Sound Point ip450 Quick User Guide
PDF|(379.44 kB)
Sound Point ip450 User Guide
PDF|(1.76 MB)
Sound Point ip501 Quick User Guide
PDF|(97.86 kB)
Sound Point ip501 User Guide
PDF|(3.48 MB)
Sound Point ip550 Quick User Guide
PDF|(105.35 kB)
Sound Point ip550 User Guide
PDF|(2.5 MB)
Sound Point ip560 Quick User Guide
PDF|(100.42 kB)
Sound Point ip560 User Guide
PDF|(2.50 MB)
Sound Point ip601 Quick User Guide
PDF|(99.62 kB)
Sound Point ip601 User Guide
PDF|(5.25 MB)
Sound Point ip650 Quick User Guide
PDF|(115.23 kB)
Sound Point ip650 User Guide
PDF|(3.91 MB)
Sound Point ip670 Quick User Guide
PDF|(115.23 kB)
Sound Point ip670 User Guide
PDF|(3.91 MB)
Sound Station ip4000 Quick User Guide
PDF|(103.97 kB)
Sound Station ip4000 User Guide
PDF|(4.00 MB)
PLCM SS IP6000
PDF|(469.38 kB)
PLCM SS IP7000 Data Sheet
PDF|(671.28 kB)

Glossary

Gateway: A device that translates SIP into some other realtime communication protocol. Usually, this is a SIP-to-ISUP gateway used to connect SIP networks to the PSTN.

IETF (Internet Engineering Task Force): The open-standards body tasked with developing and maintaining Internet protocols.

IAD (Integrated Access Device): An IAD is a device that multiplexes a variety of communications technologies in the customer’s premises onto a single telephone line for transmission to the carrier. An IAD is always necessary as a gateway to an analog PBX and Key Set phone system, while IP-PBX may support the native interface of a SIP Trunk.

RTP (Realtime Transport Protocol): The protocol used to carry media between endpoints. RTP packets contain a time stamp, some sequence data, and a chunk of encoded media. RTP receivers use the information to reconstruct the media stream, accurately accounting for packet delay, jitter, and loss.

SIP (Session Initiation Protocol): An IETF protocol used to establish realtime communications sessions. SIP allows endpoints wish to communicate to find each other and negotiate how they want to exchange media.

SIP URI: A uniform resource identifier with the scheme “sip:”. An example is sip:RjS@example.net. SIP URIs identify a particular resource at a domain (example.net). SIP systems use the domain component along with Domain Name Server (DNS) to determine where to send SIP messages.

Transport protocol: The underlying Internet protocol used to carry SIP or RTP messages. Defined transport protocols for SIP include UDP, TCP, TLS, and SCTP. RTP is carried over UDP. Work is under way for both protocols to define transporting them over DTLS.